REFUND & CANCELLATION POLICY for Pica Rock

Pica Rock

The minimum term, notice period and cancellation terms of each engagement are those set out in your quote or Service Agreement.

All plans and services have a 3-month minimum term. If the Client cancels before the minimum term ends, the remaining monthly fees up to the end of the 3 months are still payable, and we do not refund anything already paid: neither monthly fees nor the setup fee once setup work has started. After the minimum term, the Client may cancel with 30 days' written notice, and the service ends at the end of that month. Recurring fees are non-refundable once billed.

If a deliverable promised for a billed period is not delivered, we deliver it within 7 days or credit that part of the fee.

Billing questions and disputes: please contact us through the contact form at https://picarock.lat before opening any payment dispute. We reply within 2 business days.

To cancel: send a message through the contact form at https://picarock.lat with subject "Cancellation - [Business Name]".